Privacy policy

Privacy Policy

Last updated: 11.09.2026

Stainliss operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). Stainliss is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use and disclosure of your information as described in this Privacy Policy.

What Personal Information Do We Collect or Process?

When we use the term “personal information,” we mean information that identifies you or another individual or that can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been anonymised so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from this personal information:

  • Contact information, including your name, postal address, billing address, shipping address, telephone number and email address.

  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.

  • Account information, including your username, password, security questions, configurations and settings.

  • Transaction information, including the items you view, add to your cart, add to your wishlist or purchase, return, exchange or cancel, as well as your previous transactions.

  • Communications with us, including information you provide when communicating with us, such as when you submit a customer support request.

  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.

  • Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you. We collect information when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services. We collect information from your device when you use our products or Services or visit our website, including through the use of cookies and similar technologies.

  • From our service providers. We may collect information when we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf.

  • From our partners and other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing, customising and improving the Services. We use your personal information to provide the Services to you. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, saving your configurations and the items you are interested in, sending notifications relating to your account, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, allowing you to submit reviews, and creating a personalised shopping experience for you, such as by recommending products based on your purchases. This may also include using your personal information to better customise and improve the Services.

  • Marketing and advertising. We use your personal information for marketing and advertising purposes, including to send marketing and promotional communications by email, SMS or post and to display online advertisements for products or services relating to the Services or other websites, including based on items you have previously purchased or added to your cart, as well as other activities relating to the Services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other login credentials with anyone else.

  • Communicating with you. We use your personal information to provide customer support and effective Services, respond to your enquiries in a timely manner and maintain our business relationship with you.

  • Legal purposes. We use your personal information to comply with applicable law or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal disputes or other adversarial proceedings, and to investigate potential violations of our terms or policies or enforce our terms and policies.

How Do We Share Personal Information?

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, we may share information with providers and other third parties that perform services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfilment and shipping.

  • We may share personal information with business and marketing partners who provide marketing services for you and display advertisements to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to instruct us not to share information about you for the purpose of providing targeted advertising and marketing based on your online activities across different merchants and websites.

  • When you request or otherwise provide your consent for us to share certain information with third parties, such as to deliver products to you, or when you use social media widgets or login integrations.

  • We may share personal information with our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services is shared with Shopify and third parties who may be located in countries other than the country in which you reside, in order to provide and improve the Services for you. In order to protect, expand and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants and Shopify. Under these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding the personal information listed here through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites.

Information that you provide in public or semi-public places, including information that you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links by us does not constitute an endorsement of the content of these platforms or their owners or operators, unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are not considered adults in their country of residence. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request deletion of that information.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security.” Information that you send to us may also be exposed to risks while being transmitted. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to manage your account, provide Services to you, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

  • Right to access. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete the personal information we hold about you.

  • Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party in certain circumstances and subject to certain exceptions.

  • Managing communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you choose to opt out, we may continue to send you non-promotional emails, such as emails relating to your account or orders you have placed.

You may exercise these rights where indicated through the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and the rights you have, including rights relating to information processed by Shopify, please visit https://privacy.shopify.com/en.

You will not be disadvantaged as a result of exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable laws, you may appoint an authorised representative to make requests on your behalf. Before accepting a request from a representative, we may require proof that you have authorised them to act on your behalf. This may require you to verify your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details provided below or by submitting a complaint to the relevant data protection authority.

International Transfers

Please be aware that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the transfer is made to a country that has been recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by email at hi@stainliss.com.au or by post at:

109 Atkinson Street
Oakleigh VIC 3166
Australia